Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Domestic
- We offer free ground shipping for all of our products. *Except Hawaii & Alaska
- We deliver our products as quickly as possible. We attempt to ship out all orders received by 12:00 pm EST – the same day (depending on stock).
- Our standard method is UPS Ground. Once processed, your order will be CONFIRMED and we inform you of the shipping. All shipping charges are paid by theConscious.com for our standard shipping.
- International
- We offer limited international shipping. Please contact us through email discuss shipping options.
- Privacy & Security
- All information provided on an order is processed and encrypted through a secure protocol. All information is maintained using high security standards and is not shared.
- Returns & Replacements
- Austin Air Purifiers
30-Day, No-Questions-Asked, Money-Back Guarantee
In the unlikely event that you're not completely thrilled with your new air cleaner, we provide a 30-day, no-questions-asked, money-back guarantee. There is a $25 restocking fee/per unit.
5-year mechanical warranty
Your specialty air cleaner is warranted to be free from defects in material and workmanship under normal residential use for five years from the date of purchase.
5-year pro-rated filter warranty
The filter has a pro-rated 5-year warranty, by far the most comprehensive in the industry. - Ordering
- Ordering can be done using the secure checkout feature on theConscious.com. You can also contact us through email.
- Payment, Pricing & Promotions
- Payments for you air filter or air purifier will be made at the time the order is placed. Orders will be processed when funds have been confirmed. We only accept U.S. credit cards, PayPal, U.S. money orders or cashier’s checks. Shipments for products paid for by money orders and/or cashier’s checks will be held until confirmation of funds.
- Viewing Orders
- To check on you order status, update, or changes, you can select My Account on the website. You can also contact us through email..
- Updating Account Information
- To view and update account information, please visit My Account. You can also contact us through email.
